Frequently Asked Questions
Everything you need to know about our sustainable gear and services.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's journey.
What is your return policy?
We offer a 28-day return period for all items, provided they are in their original condition with tags attached. We also offer a specialized repair service to extend the life of your garments.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I care for my Finisterre products?
To ensure longevity, we recommend washing at low temperatures and avoiding tumble dryers. Specific care instructions can be found on the internal label of each garment.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Sustainability is at our core. We use recycled polyesters, organic cotton, and traceable wool, and we are a certified B Corp committed to the highest environmental standards.